Freight Forwarding Delivering What Customers Want

A new report on the sector of freight services for Accenture, said that two things separate domain of the most efficient of the assets of other shipping companies to use standardized processes and integrated IT.By implement automated processes, the companies can reduce transportation costs, reduce errors and accelerate the pace of market.Meanwhile, the integrated use of IT creates transparency, both for freight companies and their customers, and simplification of processes, increasing efficiency. Nowadays, the customers trying to organize the expedition have increasingly high expectations of transparency. It was created largely by his experience of other online marketplaces. For example, passenger airlines now routinely offer flexibility, choice and transparency of companies in shipments standard.Few are able to meet these expectations yet.The only way to provide speed and agility that customers want to make changes significant IT systems and implement technology in the heart of the company. This may for example, regular updates freight customers, and to ensure that all critical data are available at all times to all stakeholders. Good cargo operator will automatically update the final recipient of the goods on progress related to the delivery, saving the customer time and trouble. This level of customer service creates a competitive advantage that separates the winners from the freight companies do losers.The IT investments and technology are those who thrive in a future.Another a provider of transportation services can use to deliver what their customers want is to provide advice and guidance. With the growth of imports from China and trade with other emerging markets, many companies in the UK are moving in the international freight for the first time. These companies must be able to communicate with your company to send a hand to guide them. Thus, in addition to providing telephone support, the company Smart is making increasing use of email newsletters to help provide general information want.And its clients through a virtual private network, transportation companies offering flexible working for staff so that staff can work as effectively, wherever they are in the moment. This can mean faster service and better transportation for clients and facilitate companies to provide 24 / 7 service over future customer demand.In, increasing speed of broadband, it is likely that shipping companies who make regular use of videoconferencing in their discussions with clients, even with the introductory video on its network of agents in other countries, making their services trucking companies they feel will be even more personal.Freight may include use of video in your website, maybe comments use the features of navigation or details.Use to illustrate the techniques of broadband video in this way to help clients better understand the international freight transport industry, and help to create differentiation for individual shipping companies to take the initiative. So integration and imaginative use of IT, a freight company can stay ahead of the game, giving their customers what they want.